Veteran Owned and Operated

Our Shipping Policy

Due to the handmade nature of our products, orders take roughly 3-4 weeks from order placement to arrive at your door.

All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

 

Domestic Shipping Rates and Estimates

All orders are shipped via Fed-Ex: Shipping charges for your order will be calculated and displayed at checkout. 

 

In-store pickup

You can skip the shipping fees with free local pickup at:

Custom Jacks, 26 Commerce Center Drive Henderson, NV 89014

After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 14 business days. We will send you an email when your order is ready along with instructions. 

Our in-store pickup hours are 9-5, Monday through Friday. Please have your order confirmation email with you when you come.

 

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at sales@customjacks.com with your name and order number, and we will look into it for you.

 

In the event that your order arrives damaged in any way, please email us as soon as possible at: “sales@customjacks.com” with your order number and a photo of the item’s condition.

We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don’t hesitate to contact us at: sales@customjacks.com