Returns

We accept returns up to 15 days after delivery, only if the item arrives with defects.

Refunds

There is a 20% restocking fee on all non-custom items that are returned.

Custom Orders: Must be approved by the customer before production of the product begins.
Custom order sales are final once production begins.
Custom Orders may only be returned if there is a defect due to shipping.

In the event that your order arrives damaged in any way, please email us as soon as possible at: “sales@customjacks.com” with your order number and a photo of the item’s condition.

We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don’t hesitate to contact us at: sales@customjacks.com